Legal

Privacy policy

Published and reviewed 11 August 2026

DigitalShift respects the privacy of people who enquire about or use its services. This policy explains the personal information handled through the website and service relationship.

What we collect

DigitalShift may collect contact details, business information, website addresses, enquiry content, service records, support correspondence, billing information and basic website analytics. Information is limited to what is reasonably needed to respond, provide services, maintain security and meet legal obligations.

How information is used

Information may be used to assess an enquiry, prepare a proposal, provide and support services, process payments, improve customer journeys, prevent misuse and communicate important service information. Marketing messages are sent only where permission or another lawful basis applies and include an unsubscribe option.

Forms and lead delivery

Website forms prepare or deliver the information supplied to DigitalShift. Depending on the configured service, a submission may be sent to a secure business workflow or opened as a pre-filled email for the user to review and send. The website does not claim that an enquiry was stored when only an email draft was prepared.

Service providers and overseas processing

DigitalShift may use reputable providers for domains, hosting, email, analytics, forms, automation, accounting and support. Some providers may process information outside Australia. Reasonable steps are taken to select appropriate providers and limit shared information to what the service needs.

Analytics and storage

Essential browser storage may be used to remember a privacy choice and keep the website functioning. Optional Google Analytics loads only where a measurement identifier is configured and the visitor allows analytics. DigitalShift does not enable advertising cookies by default.

Security and retention

Reasonable technical and organisational safeguards are used, but no internet transmission or storage system is completely secure. Information is retained only as long as reasonably required for the purpose collected, contractual records, dispute handling and legal obligations.

Access, correction and complaints

You may request access to or correction of personal information, withdraw marketing consent or raise a privacy concern by emailing hello@digitalshift.com.au. Identity may need to be verified before personal information is released.